Feature RequirementsPick everything your support setup must include.Shared Inbox + TicketingCore helpdesk with tickets and shared inbox.Requires EssentialMultiple Team InboxesSeparate inboxes by team or region.Requires AdvancedWorkflows Automation BuilderAdvanced workflow automations and routing.Requires AdvancedRound-Robin AssignmentAutomatically distribute conversations to teammates.Requires AdvancedPrivate + Multilingual Help CenterPrivate docs and multilingual knowledge support.Requires AdvancedSSO & Identity ManagementEnterprise identity and authentication controls.Requires ExpertHIPAA SupportHealthcare compliance support requirements.Requires ExpertService Level Agreements (SLAs)Formal SLA policies and tracking.Requires ExpertMultibrand Messenger / Help CenterRun support across multiple brands.Requires Expert
Usage & Add-onsFull seats neededMonthly Fin resolutionsAdd Copilot unlimited usage ($29 per agent/mo)Add Proactive Support Plus ($99/mo includes 500 messages)