Tips, guides, and insights on Intercom, customer engagement, and building better support experiences.
Practical advice to help you get more from Intercom—from setup to advanced automation.
A practical look at what it actually takes to configure Fin AI well, and the signs that tell you whether your team can handle it alone or should bring in outside help.
Nevil Paul
September 8, 2026
Intercom bills Fin AI Agent per resolution rather than as a flat fee, and the definition of a "resolution" matters more than the headline price. Here's how the pricing actually works and how to think about ROI before you commit.
Nevil Paul
September 7, 2026
Data Connectors, MCP, and knowledge sources are three different ways Fin AI reaches beyond your help center. Here's what each one actually does and how to sequence them.
Nevil Paul
September 7, 2026
Fin AI Agent and a rule-based chatbot look similar on the surface, but how they process language, take action, and get priced are fundamentally different. Here is what to know before you switch.
Nevil Paul
September 7, 2026
Automation rate alone won't tell you if Fin is helping or hurting your support experience. Here's how to read resolution rate, CSAT, and outcome data together to know what's actually happening.
Nevil Paul
September 7, 2026
Turning on Intercom's Fin AI agent is easy. Getting a resolution rate that actually saves money and keeps customers happy takes a few setup decisions most businesses skip.
Nevil Paul
September 6, 2026