Setup
How to Test Fin AI Before It Ever Talks to a Real Customer
Intercom's Fin AI has a built-in way to see exactly what it will say before a real customer does. Here's how batch testing works and how to use it before launch.
Setup
Setting Up Fin AI to Actually Work in More Than One Language
Turning on a language in your Intercom settings doesn't mean Fin is ready to use it. Here's how language detection, content translation, and workflow settings actually interact, and the order to set them up in so support quality holds up in every market.
Setup
How to Set Up Custom Answers So Fin AI Nails Your Highest-Stakes Questions
Fin AI's automatic answers handle most questions well, but pricing, refunds, and cancellation policies deserve an exact, tested response. Here's how to set up custom answers that keep those conversations consistent.
Setup
Setting Up Fin AI to Take Real Action, Not Just Answer Questions
Most Fin AI setups stop at answering questions from the help center. Here is how Intercom's data connectors and Fin Procedures let your AI agent look up real data and complete multi-step tasks on its own.
Setup
5 Intercom Fin AI Setup Mistakes That Quietly Hurt Your Resolution Rate
Turning on Intercom's Fin AI agent is easy. Getting a resolution rate that actually saves money and keeps customers happy takes a few setup decisions most businesses skip.