Design
Designing Fin AI's Identity: Name, Avatar, and Tone Settings That Build Trust
Fin AI's name, avatar, and tone settings aren't just cosmetic, they shape whether customers trust what they're talking to. Here's how to set them up deliberately.
Design
The Messenger Design Choices That Decide Whether Visitors Talk to Fin AI
Most teams tune Fin AI's answers and ignore the widget around it. Here's how launcher placement, welcome messages, and CTA wording change whether visitors ever open the chat.
Design
How to Give Intercom's Fin AI Agent a Brand Voice, Not a Robotic One
Fin AI Agent ships with a generic default voice, but tone presets, answer length, identity settings, and Custom Answers let you make it sound like your brand instead of a script.
Design
How to Structure Your Help Center So Fin AI Can Actually Use It
Fin AI Agent's answers are only as good as the content behind them. Here is how to structure help center articles, collections, and Custom Answers so Fin can actually find and use the right information.