Book Calls For October Is Open Book Now
Tips, guides, and insights on Intercom, customer engagement, and building better support experiences.
Bots
Most Intercom setups run a custom bot and Fin AI side by side, but nobody designs the handoff between them. Here's where that gap usually breaks, and how to fix it in an afternoon.
Bots
A practical walkthrough for building an Intercom Custom Bot that asks the right qualifying questions, saves the answers to the lead's profile, and routes the good-fit ones before Fin AI or a rep ever has to sort through the noise.
Bots
Intercom gives you two very different automation tools: rule-based Workflows and the Fin AI agent. Here's how to tell which one should own a given conversation, and how to wire them together instead of picking just one.
Bots
Fin AI Agent and a rule-based chatbot look similar on the surface, but how they process language, take action, and get priced are fundamentally different. Here is what to know before you switch.