Book Calls For October Is Open Book Now
Tips, guides, and insights on Intercom, customer engagement, and building better support experiences.
AI
Intercom's new Fin Memory feature lets Fin AI recall details from past conversations with the same customer. Here's what it actually stores, how long it keeps it, and what to check before you leave it on default settings.
AI
A resolution count doesn't tell you if Fin AI is worth what you're paying for it. Here's how to run the real cost comparison against what human support was costing you.
AI
Intercom sells two different AI products under the Fin name: one resolves customer conversations on its own, the other makes your human agents faster. Here's how to tell which one your team actually needs.
AI
A look at the mechanisms Intercom built into Fin AI Agent to keep it from guessing, and what business owners should check to make sure those mechanisms are actually working for them.