Book Calls For October Is Open Book Now
Tips, guides, and insights on Intercom, customer engagement, and building better support experiences.
Intercom
Fin AI pulls from far more than your Help Center, from internal articles and PDFs to synced websites and imported docs. Here's every content source it supports and how to prioritize them.
Intercom
A practical look at how Intercom's Fin AI Agent handles customer data: what gets sent to the LLM, whether it trains on your conversations, and what to check before turning it on for a business with sensitive data.
Intercom
A practical look at what actually happens when you move from Zendesk to Intercom, from migrating tickets and help content to rebuilding automation around Fin AI.
Intercom
Intercom's Fin AI Agent decides when to escalate to a human using two separate mechanisms, Escalation Rules and Escalation Guidance, and mixing them up is a common reason handoffs go wrong. Here's how each one actually works and how to write Guidance that holds up.